Customer Service - Shipping & Delivery

  •  Shipping & Delivery:

        * Lion Grills Dallas ships only to the lower 48 states.
        * Lion Grills Dallas logistic map ideal for "Free Shipping" include all mid to lower USA to the west coast. 
        * Please always do a detailed review of your order to be accurate. If the buyer has ANY possible questions please do not hesitate to contact us to verify accuracy.
             All sales orders are considered "final" once payment clears and items have been processed and in transit to buyers location.  All orders at this time will then be subject to returns and refund policy.
        * Lion Grills Dallas uses logistic companies Fedex on smaller boxed items and freight for larger items such as Grills and some large, combination accessory doors.
             Once a shipment is in "Transit" Lion Grills Dallas is unable to change or redirect the logistics.
        * Lion Grills Dallas reserves the right to refuse purchases based on possible website errors showing incorrect pricing due to glitches. Any purchase made will be Voided and null. 

    Returns & Replacements

        Ordering Policy:
            * Please note orders placed on Lion Grills Dallas website may have a 2nd verification process to prevent fraud or errors that may come up.
            * Lion Grills Dallas may if need contact the buyer by phone or email to verify orders and shipping information.
                This policy is to protect all customers and Lion Grills Dallas with the highest interest in security and accuracy of an order.
            * Some orders may take 48-72 hours to ship out due to payment clearing and not operating on the weekends. We will always communicate with our buyers so that they are completely updated on the projected
                times of arrival and tracking and business and will do our best to make it a hassle-free quick shipment.  
            * Some Items may be subject to several weeks to ship out due to having the product produced at the factory or re-stocking items.   
            * If you have any questions, please do not hesitate to contact us @ 469-737-0221